Shipping policy

Thank you for choosing Khalo! Please review our shopping policy to ensure a smooth and satisfying experience.

Order Processing

  • Orders currently open for pre-orders and will be processed once product is produced and packaged and put into inventory
  • Once product is in inventory, orders are typically processed within 1-3 business days.
  • You will receive an email confirmation once your order is placed and another notification when your order is shipped.

Payment Methods

  • We accept major credit/debit cards, PayPal, and other secure payment methods as listed at checkout.
  • Payment must be completed at the time of purchase.

Shipping

  • Shipping costs are calculated at checkout based on your location and selected shipping method.
  • We offer standard and expedited shipping options. Delivery times vary depending on the shipping method and destination.
  • Please ensure that your shipping address is accurate. We are not responsible for orders shipped to incorrect addresses.

Order Changes and Cancellations

  • Once an order is placed, it cannot be changed or canceled. Please review your order carefully before submitting.

Sales Tax

  • Applicable sales tax will be added to orders shipped to locations where Khalo is required to collect tax.

Customer Support